1. Help logging into your account

Did you create an account with us before September 2021?

You can follow the steps below to activate your account.

1. Register a new account with the same email address.

2. After activation (by e-mail) your order history will be
(and addresses) automatically added to your new account.

Do you have any questions? Please contact our customer service.

If you have entered a wrong e-mail address or the like, please contact us as soon as possible

Go to, my account and click on reset password. Here you simply enter the e-mail address that is known to us.

We will send you an e-mail with which you can easily set your new password.

2. Order and send

Ordering is very easy!

You can do this at any time of the day on our website.

Products can be found at the top left of the menu, or via the search bar. When you buy a product
selected, you can still select the appropriate colour, size, flavor or quantity. By clicking on the button 'Add to cart', the product is added to the shopping cart.

You can choose to continue shopping or you can checkout the product

You will immediately receive an email confirming your order. we go then
get started with your order as soon as possible.

Under "My orders" you will find an overview of your latest orders.
You can track the status of your orders and view your latest orders.

Once the package has been registered with DHL, you will receive an email with delivery information and a tracking link with which you can track the package online. Please note that it may take a while for the tracking link to work.

SHIPPING COSTS INCL. VAT

From € 79.00 - Free
From € 50.00 - € 4.78
From €0.00 - €5.99

SHIPPING EX.VAT
From € 79.00 - Free
From € 50.00 - € 3.95
From €0.00 - €4.95

* The shipping costs are with standard shipping
counted. In the case of special shipping, e.g. for large items,
additional costs break down.

Yes, we ship all over the world. Shipping charges apply and will be added at checkout. We have discounts and promotions all year round, so stay tuned for exclusive deals.

The delivery time of a product that is in stock takes 2 working days (48 hours).

Deliveries abroad can take 7-16 days.
Please note that our products are shipped from Germany. Our warehouse does not ship products on German holidays.

Delivery details will be included in your confirmation email.

The products are delivered by DHL.

As soon as the package has been registered with DHL you will receive an email with the delivery information
and a tracking link that allows you to track the package online. Please note
Note that it may take a while for the tracking link to work.

If the package has still not arrived after several days, and no contact has been made. Has the package not been delivered to your neighbors?
Please contact our customer service,

We will then find out where your packer has gone.

3. Product

For this it is best to contact us by phone
record.

We always strive to make sure our customers love our products, but if you need to return an order, we're happy to help. All you need to do is email us directly and we'll walk you through the process.

It depends on the maker and the product. All options are described on the product page.

You can create a ticket for this.

If not only the packaging is damaged, but also the contents, please contact our customer service.

4. Administrative questions

Invoices are sent by fibu@production-to-go.nl to the email address used when placing the order.

It is possible that the email ended up in your spam. The email is also not listed here.

Then log in and go to our Customer Service.

You can choose to pay immediately with our payment methods

Apple Pay

Bancontact

Google Pay

iDEAL

MasterCard

paypal

Or you can choose to place your order on account, you must request this from us.

Do you need further assistance?

We would be happy to receive your ideas or suggestions on how to improve our service or
the range.

Please contact our customer service.

We look forward to your feedback!

Create a ticket. As soon as we have received the ticket we will contact you as soon as possible.

We apologize for this error!

We would like to ask you to contact customer service .

Customer support

+31 (0) 85 047 1414

Login with your account and create a ticket

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